FAQs

Frequently Asked Questions (FAQs)

What does Swankor offer?
Swankor is your destination for showcasing individuality through luxurious handbags. Our collection features premium, uniquely designed handbags that elevate your style. Every piece is carefully selected to reflect quality craftsmanship and distinctive appeal.

How do I place an order?
Shopping at Swankor is simple! Explore our collections, pick your favorite handbag, and select your desired color or size. Then, click "Add to Cart" and proceed to checkout to finalize your purchase.

Can I change or cancel my order after it's been placed?
We strive to process orders promptly, but we understand that plans can change. If you need to modify or cancel your order, please contact our support team within 24 hours of placing it, and we'll do our best to help.

Do you provide international shipping?
At the moment, Swankor ships exclusively within the United States. We do not offer international shipping yet.

What is your return policy?
Your satisfaction is important to us! If you're not completely happy with your purchase, you can return it within 30 days for a refund or exchange, provided the items remain in their original condition. For more details, please visit our Return Policy page.

How can I track my order?
Once your order has been shipped, you can track its progress on our “Order Tracking” page, accessible from our website's Main Menu. Use this feature to stay updated on your delivery.

Are your products environmentally friendly?
Sustainability is a core value at Swankor. We prioritize using responsibly sourced materials and partnering with ethical manufacturers to create products that reflect our dedication to quality and environmental care.

How can I reach customer service?
Our customer support team is ready to assist! You can contact us via the website's contact form or email us directly at support@swankor.com. We aim to respond to all inquiries within 24 hours.

What should I do if I receive a damaged item?
If your order arrives damaged, don’t worry—we’re here to help. Please reach out to us within 48 hours of delivery and provide photos of the damaged item. We’ll work quickly to resolve the issue and arrange for a replacement.

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